Yorba Linda, CA
HEALTH AND SAFETY
Due to health and safety reasons, we do not clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. If we enter a home or business that requires this type of cleaning we will skip the affected rooms, or areas. We do ask you inform us beforehand, as this may be an issue. If there is excessive mold or stains in tile grout, we are able to do a grout detail which is not included in our standard cleaning price. If this does not rectify the issue, we suggest having the grout professionally re-grouted and sealed. We can refer companies that provide this service. We do use extension poles to reach higher items that need dusting and cobwebbing. Cleaning Technicians are required to wear closed toed, non-skid shoes while cleaning. All crew members carry shoe covers for homes or business that request they be worn. For safety reasons this applies to carpet floors only.
3 STRIKE POLICY
We understand that life happens, and unexpected situations may arise, and for this reason we have established a 3-STRIKE POLICY.
The Man Maid Company requires a 24 hour notice prior to the appointment to cancel without penalty. There will be a 50% cancelation fee for the 2nd occurrence.
Service will be suspended on the 3rd occurrence. This also applies to LOCKOUTS. (i.e. We are unable to access your home or business on the scheduled day.)
We strongly recommend, and can provide a coded company lockbox that can be installed in a discreet location on the exterior of the business. Schedules are always confirmed via email or telephone before initial service begins. Please note that Monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. We ask that you add the cleaning schedule to your calendar as we are not able to give courtesy reminder calls each time.
There will generally be 1 or 2 Cleaning Techs assigned to your business after the initial cleaning. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit, but we will do our best to accommodate your preferences.
The Man Maid Company makes every effort to schedule a predetermined set day and time that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
ACCESS TO YOUR BUSINESS
We will discuss arrangements of how to access your home before your first service. Clients generally provide a copy of the key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges). We will install a small coded company lockbox in a discreet location on the exterior of the home for the key.
We accept all major Credit Cards, ACH transfers, Cash or Check. Payment for all cleaning services is due at the time of cleaning unless otherwise arranged with The Man Maid Company.
A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day. A $30.00 fee is applied to all NSF checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.
5% late fee for all invoices over 5 days late.
10% late fee for all invoices over 15 days late.
20% late fee for all invoices over 30 days late.
Since cleaning is a tailored and personal service, we DO NOT offer refunds. However, your satisfaction is important to us. We do not offer refunds for gift certificate purchases.
We stand behind our work - if you are not happy with the work, call us within 24 hours of your cleaning and we will come out and re-clean the area at no additional charge.
Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done to some surfaces. Other items may take a couple of cleanings to look their very best. In cases of extremely cluttered areas or surfaces we reserve the right to use our prerogative to skip those areas in order to avoid damaging items or hurting ourselves.
GETTING READY FOR THE CLEANING
Please do not "clean" before we arrive, but do "pick up" as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage we will not clean heavily cluttered area(s) (shelving, countertops, etc.).
We request that your home or business be unoccupied during the time of cleaning. This helps with efficiency and allows us to provide the best rate possible. We understand this may not always be possible, and can be discussed before setting up service.
We love them! But we are not responsible for them. Please make sure that any pet that may be a threat, or is prone to escaping is secured. We do not clean up after sick pets or pet accidents.
Gratuity is not required but always appreciated for a job well done. 10%-20% is the general rule of thumb. If you are happy with your cleaning and choose to leave gratuity, please leave the tip at your home on the cleaning day (separately from cleaning payments). We also offer the convenience of doing this through your Cleaning Techs’ Venmo account.
When entering into an agreement for services with The Man Maid Company, you agree not to solicit for hire any Cleaning Technician introduced to you by The Man Maid Company for any home or business related services. If you are found to have solicited one of our technicians, please be advised that our referral/ training fee is $3,500.00 payable to The Man Maid Company immediately upon employing our tech for any services to your home or business. Your cleaning tech will also be immediately terminated.
We do our best to prevent any breakage, and effective communication is very important.
1. Sometimes breakage occurs when there are "booby traps". These are accidents waiting to happen. We often handle things that aren't normally touched (pictures not hung securely ...e.g. with thumb tacks, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We do not take responsibility for "booby traps". Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will pay up to $500 per breakage item, when value is verifiable. If the damage is valued at more than $500, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Please notify us within 48 hours of the cleaning date and we will make arrangements to have the item repaired or replaced for you.
Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.
As owner of The Man Maid Company, I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction. Please do not hesitate to give me a call if you need further clarification on any of our policies. We clean with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved.